Privacy Policy

Privacy and Data Protection Policy

At Etro Tours, protecting your privacy and securing your personal information is one of our highest priorities. This Privacy Policy explains what personal data we collect, how we use and safeguard it, and your rights concerning your personal information when using our website and services.

1. Information We Collect

• Personal Contact Details: Full name, email address, phone/WhatsApp number, and country of residence provided via booking forms, contact requests, or live chat.
• Travel Documentation: Passport copies, dates of birth, and nationality. These are strictly required by the Egyptian Ministry of Tourism, domestic airlines, and Tourism Police for security clearances, domestic flight ticketing, and hotel/cruise registrations.
• Payment Details: Online payment transactions are securely handled by PCI-DSS compliant payment gateways (such as Paymob and licensed banking institutions). Etro Tours never stores your full credit card numbers or security CVV codes on our servers.
• Technical & Browsing Data: Anonymized data including browser type, operating system, IP address, and pages visited to help us optimize website performance.

2. How We Use Your Data

Your personal information is utilized strictly to provide exceptional travel services:

• Processing, confirming, and managing your tour bookings and Nile cruise reservations.
• Arranging airport transfers, domestic flight tickets, and official monument entrance permits.
• Communicating itinerary updates, meeting points, and emergency notices.
• Enhancing our website performance and tailoring customer service to your preferences.

3. Data Protection and Cybersecurity Measures

We implement rigorous technical and organizational security protocols, including 256-bit SSL encryption, restricted administrative access, secure firewall layers, and periodic security evaluations to protect your data from unauthorized access, alteration, or disclosure.

4. Third-Party Sharing and Non-Disclosure

We never sell, trade, or rent your personal data to any external marketing agencies. Your data is shared exclusively with trusted partners directly involved in fulfilling your travel arrangements (such as partner Nile cruise lines, domestic airlines, and official Egyptian tourism authorities) strictly to the extent required to execute your booking.

5. Cookies and Preferences

Our website uses essential and performance cookies to remember your preferred language (e.g. English, Arabic, French, German, Russian) and currency settings, and to analyze traffic anonymously. You may manage or disable cookies via your browser settings at any time.

6. Your Rights Under Data Privacy Laws

Under international data protection regulations (including GDPR principles), you have the right to:

• Request a copy of the personal information we hold about you.
• Request the correction of inaccurate or incomplete information.
• Request the deletion of your personal data when it is no longer required for legal or booking fulfillment purposes.

7. Contact Us Regarding Your Privacy

If you have any questions, requests, or concerns regarding your privacy or data protection, please contact our Data Protection Team at privacy@etrotours.com or visit our office in Luxor, Egypt.