Terms and Conditions | Etro Tours Official Policy

Terms and Conditions

Welcome to Etro Tours. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our travel services. By accessing this website and booking our services, you accept these terms in full.

1. Professional Services Agreement

Etro Tours acts as a professional tour operator and travel facilitator. We provide a range of services including, but not limited to, guided tours, transportation, and Nile cruises. Our commitment is to deliver these services with the highest level of professionalism and local expertise.

2. Booking & Payment Policy

• Reservation: A booking is considered confirmed only after the receipt of the required deposit or full payment as specified during the booking process.
• Pricing: All prices are quoted in the currency specified at the time of booking. We reserve the right to adjust prices in the event of significant external economic fluctuations, though confirmed bookings will generally be honored at the original rate.
• Payment Methods: We accept secure online payments and bank transfers. All transaction details are handled with strict confidentiality.

3. Cancellation & Refund Policy

We understand that plans can change. Our refund policy is designed to be fair to both the traveler and our service partners:

• Client Cancellation: Refund eligibility depends on the timing of the cancellation relative to the scheduled service date. Specific percentages will be detailed at the time of booking.
• Operator Cancellation: In the rare event that Etro Tours must cancel a tour due to unforeseen circumstances, a full refund or an alternative travel date will be offered.

4. Itinerary Changes

While we strive to adhere strictly to the planned itineraries, Etro Tours reserves the right to make minor adjustments to tours when necessary (e.g., due to site closures or logistical requirements). Our priority is always to provide a comparable or superior alternative.

5. Travel Insurance & Liability

• Insurance: We strongly recommend that all guests obtain comprehensive travel insurance covering medical expenses, trip cancellations, and personal belongings.
• Liability: Etro Tours works with vetted third-party providers (hotels, cruises, etc.). While we maintain high standards, we are not liable for any injury, loss, or damage caused by these independent providers or force majeure events.

6. Guest Responsibilities

• Documentation: It is the traveler’s responsibility to ensure they possess valid passports, visas, and health documents required for entry into Egypt.
• Behavior: We expect all guests to respect local laws and cultural traditions. Etro Tours reserves the right to terminate services for any individual whose behavior is disruptive or illegal.

7. Data Privacy & Security

Your privacy is paramount. Any personal information collected during the booking process is used solely for the purpose of fulfilling your travel arrangements and is protected under our secure data policy. We do not share your information with unauthorized third parties.

8. Intellectual Property

All content on the Etro Tours website—including text, images, logos, and digital assets—is the intellectual property of the company. Unauthorized use or reproduction of this content is strictly prohibited.

9. Governing Law

These terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the local courts.

10. Contact Information

If you have any questions regarding our Terms and Conditions, please contact our legal and support team:

• Email: legal@etrotours.com
• Official Website: https://etrotours.com
• Support: Contact Our Team